Privacy Policy

Effective Date: October 8, 2024

Who we are

Ultra Pest Control (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, https://myultrapest.com, or sign up for pest control services, request quotes, or contact us with pest related information.

Information we collect

We collect the following types of information from our customers:

  • Contact Information: This includes your name, phone number, email address, and property address.
  • Payment Information: This includes your credit card number, expiration date, and security code.
  • Service Information: This includes information about your pest control needs and the services we provide to you.

How we use your information

We use your information for the following purposes:

  • To provide and improve our services: This includes scheduling appointments, processing payments, and communicating with you about your service.
  • To communicate with you: This includes sending you appointment reminders, service updates, and occasional email marketing campaigns.
  • To comply with legal obligations: We may be required to disclose your information to comply with applicable laws and regulations.

How we share your information

We do not share your personal information with anyone outside of Ultra Pest Control, except as follows:

  • With our service providers: We share your information with our software provider, GorillaDesk, and our remote server provider, Amazon AWS, to store and process your data. These providers are contractually obligated to protect your information.
  • As required by law: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of myultrapest.com or the public.

SMS communication

We do not participate in SMS marketing. Any communication we send you via SMS will be for the sole purpose of general communication regarding your account and service, such as appointment reminders and service updates.

Email marketing

We may occasionally send you email marketing campaigns about our services and promotions. These campaigns are managed in-house, and your email address will not be shared with any outside marketing companies. You can opt out of receiving these emails at any time by clicking the “unsubscribe” link at the bottom of the email.

Cookies & third-party services

Like other websites, our website uses cookies in order to transfer information from one session on a website to another, or between sessions on related websites, without having to burden a server with massive amounts of data storage and in order for us to do business efficiently by providing you the best possible experience on our website. Cookies do not in themselves present a threat to privacy, since they can only be used to store information that the user has volunteered or that the web server already has. Pages on this site may include embedded content (e.g. videos, images, articles, etc.) or links to pages that we deem reputable and reliable with this type of content. Embedded content from other websites works in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Contact forms and personal information

When you complete a contact form on this website, we collect the data you provide us, such as your name and email address, to contact you and use in operational business. We do this to provide the best possible service to you. We will not share your information with any third parties aside from ones we partner with in business and deem necessary in order to do business and provide service to you. Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number, date of birth, drivers license number). If you submit any information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.

Log files and analytics

We log web traffic to analyze effective means of digital marketing. We do not collect personal information during this process and we do not share these analytics outside of business partners who provide us services directly associated to the gathered data. This is standard procedure; all hosting companies do this. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site and tracking users’ movement to optimize their experience.

What rights you have over your data

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions. You must also agree to our Terms of Use.